IDIOTS IN SERVICE

This week, all our phones went dead and I had to call the phone
repair people.  They promised to be out between 8 a.m. and 7 p.m.
When I asked if they could give me a smaller time window,he asked
and I quote, "Would you like us to call before we come?"
He also requested that we report future outages by email.  Does
YOUR email work without a telephone line??????