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Phone Won't Stop Ringing? -- Here's What You Do. Leola Starling of Ribrock, Tenn., had a serious telephone problem. But unlike most people she did something about it. The brand-new $10 million Ribrock Plaza Motel opened nearby and had acquired almost the same telephone number as Leola. From the moment the motel opened, Leola was besieged by calls not for her. Since she had the same phone number for years, she felt that she had a case to persuade the motel management to change its number. Naturally, the management refused, claiming that it could not change its stationery. The phone company was not helpful, either. A number was a number, and just because a customer was getting someone else's calls 24 hours a day didn't make it responsible. After her pleas fell on deaf ears, Leola decided to take matters into her own hands. At 9 o'clock the phone rang. Someone from Memphis was calling the motel and asked for a room for the following Tuesday. Leola said, "No problem. How many nights?" A few hours later Dallas checked in. A secretary wanted a suite with two bedrooms for a week. Emboldened, Leola said the Presidential Suite on the 10th floor was available for $600 a night. The secretary said that she would take it and asked if the hotel wanted a deposit. "No, that won't be necessary," Leola said. "We trust you." The next day was a busy one for Leola. In the morning, she booked an electric appliance manufacturers' convention for Memorial Day weekend, a college prom and a reunion of the 82nd Airborne veterans from World War II. She turned on her answering machine during lunchtime so that she could watch the O.J. Simpson trial, but her biggest challenge came in the afternoon when a mother called to book the ballroom for her daughter's wedding in June. Leola assured the woman that it would be no problem and asked if she would be providing the flowers or did she want the hotel to take care of it. The mother said that she would prefer the hotel to handle the floral arrangements. Then the question of valet parking came up. Once again Leola was helpful. "There's no charge for valet parking, but we always recommend that the client tips the drivers." Within a few months, the Ribrock Plaza Motel was a disaster area. People kept showing up for weddings, bar mitzvahs, and Sweet Sixteen parties and were all told there were no such events. Leola had her final revenge when she read in the local paper that the motel might go bankrupt. Her phone rang, and an executive from Marriott said, "We're prepared to offer you $200,000 for the motel." Leola replied. "We'll take it, but only if you change the telephone number."
IDIOTS WITH COMPUTERS I worked with an individual who plugged her power strip back into itself and for the life of her, could not understand why her system would not turn on.
Foreshadow of Y2K? In March 1992 a man living in Newton, near Boston, received a bill for his as yet unused credit card stating that he owed $0.00. He ignored it and threw it away. In April he received another and threw that one away, too. The following month the credit card company sent him a very nasty note stating they were going to cancel his card if he didn't send them $0.00 by return of post. He called them, talked to them, they said it was a computer error and told him they'd take care of it. The following month our hero decided that it was about time that he tried out the troublesome credit card figuring that if there were purchases on his account it would put an end to his ridiculous predicament. However, in the first store that he produced his credit card in payment for his purchases, he found that his card had been cancelled. He called the credit card company who apologized for the computer error once again and said that they would take care of it. The next day he got a bill for $0.00 stating that payment was now overdue. Assuming that having spoken to the credit card company only the previous day, the latest bill was yet another mistake. So he ignored it, and trusted that the company would be as good as their word and sort the problem out. The next month he got a bill for $0.00 stating that he had 10 days to pay his account or the company would have to take steps to recover the debt. Finally giving in he thought he would play the company at their own game and mailed them a check for $0.00. The computer duly processed his account and returned a statement to the effect that he now owed the credit card company nothing at all. A week later, the man's bank called him asking him what he was doing writing a check for $0.00. After a lengthy explanation the bank replied that the $0.00 check had caused their check processing software to fail. The bank could not now process ANY checks from ANY of their customers that day because the check for $0.00 was causing the computer to crash. The following month the man received a letter from the credit card company claiming that his check had bounced and that he now owed them $0.00 and unless he sent a check by return of post they would be taking steps to recover the debt. The man, who had been considering buying his wife a computer for her birthday, bought her a typewriter instead. Sent by Marina
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