For all of you out there who've had to deal with an irate customer,
this one is for you. An award should go to the United Airlines
gate agent in Denver for being smart and funny, and making her
point, when confronted with a passenger who probably deserved to
fly as baggage.
A crowded United flight was canceled. A single agent was rebooking
a long line of inconvenienced travelers. Suddenly an angry passenger
pushed his way to the desk. He slapped his ticket down on the
counter and said, "I HAVE to be on this flight and it has to be
FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to try to help
you, but I've got to help these folks first, and I'm sure we'll be
able to work something out."
The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public
address microphone. "May I have your attention please?" she
began, her voice bellowing throughout the terminal. "We have a
passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone
can help him find his identity, please come to the gate."
With the folks behind him in line laughing hysterically, the man
glared at the United agent, gritted his teeth and swore, "F*** you!"
Without flinching, she smiled and said, "I'm sorry, sir,
but you'll have to stand in line for that, too!"

I was checking out at the local Foodland with just a
few items and the lady behind me put her things on
the belt close to mine. I picked up one of those
"Dividers" that they keep by the cash register and
placed it between our things so they wouldn't get
mixed. After the girl had scanned all of my items,
she picked up the "Divider" looking it all over for
the bar code so she could scan it. Not finding the
bar code she said to me "Do you know how much this
is?" and I said to her "I've changed my mind, I
don't think I'll buy that today". She said "OK"
and I paid her for the things and left. She had
no clue to what had just happened.....

Suit Alleges MS Racism
Software Linked Black Couple to Monkeys 

The Associated Press
S A N   D I E G O,   June 30 — A lawsuit accuses Microsoft of including a
“racially-charged” message linking black people to monkeys in its 
Publisher 1998 software. The company has agreed to alter the program. 
     John Elijah, 32, filed the suit Tuesday in San Diego federal court,
claiming users will see images that include a black couple sitting on
monkey bars when they type “monkey” to access pictures of the animal. 
     “I felt the blood rushing out of my whole body,” said Elijah, a black
construction worker who was shown the image by a co-worker. “I was
humiliated.”