A man in Johannesberg, South Africa, shot his 49-year-old
          friend in the face, seriously wounding him, while the two
          practiced shooting beer cans off each other's head.

Tuesday's Wall Street Journal has an article about the Dutch takeover
of JFK airport's International Arrivals building. The Dutch have some
interesting ideas on how to clean it up: 
In Amsterdam, the tile under Schiphol's urinals would pass inspection
in an operating room. But nobody notices. What everybody does notice
is that each urinal has a fly in it. Look harder, and the fly turns
into the black outline of a fly, etched into the porcelain. 
"It improves the aim," says Aad Kieboom. "If a man sees a fly, he aims
at it." Mr. Kieboom, an economist, directs Schiphol's own building
expansion. His staff conducted fly-in-urinal trials and found that
etchings reduce spillage by 80%. 
"We will put flies in the urinals -- yes," Jan Jansen says in a back
office at the Arrivals Building. He is the new Dutch general manager,
the boss as of noon today. "It gives a guy something to think about.
That's the perfect example of process control." 
His New York public relations attendant titters. "Fine, laugh at me,"
Mr. Jansen says. "It works." 

My neighbor works in the operations department in the
central office of a large bank. Employees in the field
call him when they have problems with their computers.
One night he got a call from a woman in one of the
branch banks who had this question: "I've got smoke
coming from the back of my terminal. Do you guys have
a fire downtown?"