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For all of you out there who've had to deal with an irate customer, this one is for you. An award should go to the United Airlines gate agent in Denver for being smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as baggage. A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS." The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these folks first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am?" Without hesitating, the gate agent smiled and grabbed her public address microphone. "May I have your attention please?" she began, her voice bellowing throughout the terminal. "We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate." With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and swore, "F*** you!" Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand in line for that, too!"
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Sign seen above a car engine reboring shop in western Sydney: "Unlimited Head Jobs!"
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Can you imagine working for this organization? It has less than 550 employees with the following statistics: *29 have been accused of spousal abuse *7 have been arrested for fraud *19 have been accused of writing bad checks *117 have bankrupted at least two businesses *3 have been arrested for assault *71 cannot get a credit card due to bad credit *14 have been arrested on drug related charges *8 have been arrested for shoplifting *21 are current defendants in lawsuits *In 1998 alone, 84 were stopped for drunk driving Can you guess which organization this is? Give up? It's the 535 members of The United States Congress; the same group that cranks the laws designed to keep the rest of us in line.
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